Effective date: 18 July 2026
Resolut ("the Service") is operated by Bradley Tanga Nyaim, Chief Operator, Nairobi, Kenya ("we", "us", "the operator"). Contact: support@resolut.site. These Terms are a contract between you and the operator.
Assignment. We may assign the Service and these Terms (together with the Privacy Policy) to a company, for example Ember AI Solutions, or to a successor operator. We will give you notice of any assignment. No further consent from you is required beyond that notice, and the assignee will be bound by these Terms and the Privacy Policy as they stand at the time of transfer.
You must be at least 18 years old to use Resolut. By accepting these Terms you confirm that you are 18 or older. If you are under 18, do not use the Service; the app will direct you to an external support directory instead. We may suspend or delete accounts we reasonably believe belong to minors.
Resolut is a self-help awareness tool for behavioural recovery. It is not medical advice, not therapy, not a diagnostic tool, and not a crisis service. No clinician relationship is formed by using it. The Medical and Clinical Disclaimer (/medical-disclaimer) forms part of these Terms. If you are in immediate danger, contact your local emergency services. The app links to an external helpline directory (findahelpline.com) which we do not operate.
Parts of the Service use artificial intelligence to generate short supportive messages. The AI Disclosure (/ai-disclosure) forms part of these Terms. AI output is generated content and may be imperfect; it is not professional advice.
You can start anonymously. An email address becomes required by your 18th day of use and before any purchase; this is enforced server-side. You are responsible for keeping your credentials secure and for activity under your account. Password reset by email is the only account recovery path; an anonymous account with no email cannot be recovered if the session is lost, so add an email if the account matters to you.
You agree not to: use the Service unlawfully; attempt to access another user's data; probe, breach, or test the security of the Service; interfere with its operation; scrape it; reverse engineer it except where law permits; use couple messaging to harass, threaten, or abuse anyone; or misrepresent your age. We may suspend or disable accounts for breach. A disabled account retains access to crisis surfaces and to its own private journal and logs.
Couple messages and moderation. The couple space is the Service's only user-to-user communication, available solely between two adults who explicitly link by code. Couple messages and goals are encrypted beyond our reach, which means we cannot inspect message content, including for moderation purposes. Your remedy if the shared space becomes unwelcome is structural: either partner can leave or sever the couple space at any time, which ends the other partner's access. Severing does not affect either partner's individual account or data.
Your journal entries, Why statements, notes, identity statement, Ulysses commitment, couple goals and messages, and other content you create remain yours. We claim no ownership and no licence over them beyond the minimum technically necessary to store, encrypt, transmit, and display them back to you (and, for couple content, to your linked partner) in operating the Service. All of it is encrypted beyond our reach; we do not read it and cannot. Feedback you send us is different: you grant us the right to read it and use it to improve the Service, and it is retained as described in the Privacy Policy.
The app itself, including its design, copy, mission library, articles, and code, is owned by the operator or licensed to the operator, and is protected by intellectual property law. You get a personal, non-transferable, non-exclusive, revocable licence to use the app for its intended purpose. You may not copy, resell, or redistribute app content.
a. Prices. Monthly USD 7.99. Annual USD 49.99. Founding membership USD 129, a one-time payment for lifetime access, capped at 150 members. Prices are charged in USD. Prices may change.
b. No auto-renewal. Subscriptions do not renew automatically. We store no payment mandate and cannot charge you again without your action. Access simply ends at the end of your paid period unless you choose to renew, and the app will prompt you before that happens. Renewing early extends from the later of now or your current period end.
c. Payment processing. Purchases may be processed by our payment partners. Your payment details (M-Pesa number, card) are entered on the payment partner's own secure checkout page and never touch our servers. The identity of the merchant of record for a given purchase may be us or a payment partner, and may change; the receipt or checkout page states who is charging you.
d. Free trial and paywall. A 21-day free trial starts when you complete onboarding. From day 22, continued use of the Service requires an active subscription. There are no separately paid features: you pay to keep using Resolut. Crisis features, data export, and account management remain accessible at all times without payment.
e. Failed payments. If a renewal payment fails, you get a 3-day grace period before access ends.
No refunds, except where required by law. Where a refund is required by law, it is pro-rated to your unused time, calculated in calendar days: the portion of the period already elapsed is not refunded, and the remainder is. You may also cancel at any time with effect at period end (no refund) since nothing renews automatically. Refund requests: support@resolut.site. The standalone Refund Policy (/refund-policy) forms part of these Terms.
If you are a consumer in the EU or UK you normally have a 14-day right of withdrawal for digital content. Because Resolut gives you immediate access on payment, we ask for your express consent to immediate performance and your acknowledgement that you lose the withdrawal right once performance has begun.
Checkout consent line (shown at checkout): "I ask for immediate access to Resolut and I acknowledge that I lose my 14-day right of withdrawal once access begins."
If you do not give this consent, do not complete the purchase; contact support@resolut.site instead.
You can delete your account at any time in the app (type DELETE to confirm). Deletion is a hard delete of your account and content as described in the Privacy Policy, which also states plainly what survives (count-only analytics events, submitted feedback, an aggregate counter, payment records held by processors). If you have an active IntaSend subscription, deletion is deferred until the subscription is resolved via support, because that provider offers no programmatic cancellation.
The Service is provided "as is" and "as available", without warranties of any kind, express or implied, including fitness for a particular purpose, to the maximum extent the law allows. We do not warrant that the Service will be uninterrupted, error-free, or that AI-generated content will be accurate or suitable for your situation. Nothing in these Terms excludes liability that cannot lawfully be excluded, including for death or personal injury caused by negligence, or fraud.
To the maximum extent permitted by law, the operator's total aggregate liability to you for all claims arising out of or in connection with the Service is limited to the greater of (a) the amount you paid us in the 12 months before the claim arose and (b) USD 50. We are not liable for indirect, incidental, special, or consequential loss. You acknowledge that the Service is independently operated and that these limits reflect the price and nature of the Service. Where consumer protection law in your country grants you rights that cannot be limited, those rights prevail over this section.
You can stop using the Service and delete your account at any time.
We reserve the right to suspend, disable, or delete any account for breach of these Terms, suspected misuse, security or legal reasons, suspected under-age use, or extended inactivity of an anonymous account, and, at our reasonable discretion, for any other reason with notice to you where we hold a means of contact. If we delete an account that is not in breach while it has unexpired paid time, we will refund the unused portion pro-rated in calendar days. A disabled account retains access to crisis surfaces before any deletion. We may also terminate if we discontinue the Service; if we discontinue the Service entirely, we will give reasonable notice and, for founding members and unexpired paid periods, a pro-rated refund of unused paid time where the law requires or fairness demands it. Sections that by their nature survive (your content ownership, disclaimers, liability limits, governing law) survive termination.
We may change these Terms. Material changes will be notified in the app or by email before they take effect. If you continue using the Service after the effective date of the change, the new Terms apply. If you do not agree, stop using the Service and, if applicable, request a legally required refund of unused time.
These Terms are governed by the laws of Kenya. Disputes are subject to the jurisdiction of the courts of Kenya, without prejudice to any mandatory consumer protections or forum rights you hold under the law of your country of residence. We would rather fix problems than litigate: write to support@resolut.site first.
The Privacy Policy (/privacy-policy, with its Data Inventory Annex at /data-inventory), the Medical and Clinical Disclaimer (/medical-disclaimer), the AI Disclosure (/ai-disclosure), and the Refund Policy (/refund-policy) form part of these Terms. If these Terms conflict with the Privacy Policy on a data matter, the Privacy Policy prevails.